Zapper

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Viewing 11 replies - 91 through 101 (of 101 total)
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  • in reply to: Zapp’s Rod Shop now open #43170
    Zapper
    Participant

    Mike,
    That sounds great, I would love the opportunity to help you out on your car! It looks GREAT.

    Also, Thanks for liking our FB page. We have had a good response so far there as well.

    BTW, Dad says to say Hi, and looks forward to seeing you someday and catching up on the old times.

    Talk to you soon!

    Jeff

    in reply to: Zapp’s Rod Shop now open #43168
    Zapper
    Participant

    Mike, Good to hear from you and I’ll definitly pass that along to my Dad.
    Yeah, those were some fun times, I spent a lot of time in the back seat of Dad’s ’36 as a kid.
    If I remember you had a ’37 Chevy coupe back then, right? Your Red ’36 is looking good!
    If you ever make it over the Cottage Grove area, stop by and say Hi!

    Jeff

    in reply to: Zapp’s Rod Shop now open #43166
    Zapper
    Participant

    Yeah, Mike is my Dad.
    He still has his ’36 Chevy Street Rod that he had back in the MASR days, and that is his ’57 Olds 98 in the middle

    Attachments:
    in reply to: Ring Brothers and Jay Leno #42749
    Zapper
    Participant

    Looks like they are going to be on Velocity channel this Sunday also.

    http://host.madison.com/wsj/business/ringbrothers-to-be-featured-sunday-on-velocity-channel/article_ecfd08dd-ece3-5f83-8262-13265115fb0a.html

    I had a chance to tour the Ring Brothers shop last fall when they were building the Recoil Chevelle.
    Mike and Jim, although under a time crunch, took the time to explain everything about the build.
    Great guys!

    in reply to: QSL Roll Call – 6/20/13 #41660
    Zapper
    Participant

    I plan on stopping out tonight, weather is great today for a cruise, hopefully it holds out tonight.

    in reply to: Jefferson …year restriction?…..or not? #41440
    Zapper
    Participant

    Below is the responce I received from Erick at Madison Classics.
    Sounds like they have everyone covered.

    If you consider what you drive is of special interest or a show car, such as a late model corvette, camaro, challenger, charger, mustang, tuner, ect… Madison Classics welcomes anyone who has a interest in showing there vehicle, and appreciates there patronage.

    Madison Classics
    PO Box 7414
    Madison, WI 53713
    (608) 244-8416
    http://www.madisonclassics.com
    [/color]www.facebook.com/madisonclassics

    in reply to: HELP ASAP “O -Town Showdown” #41209
    Zapper
    Participant

    Dan,
    Let me know how it goes, maybe I can help out also.
    Thanks,
    Zapper

    in reply to: The Studebaker returns……. #39633
    Zapper
    Participant

    I had seen the original article in Automotive News Weekly. That’s the only reason I gave it any validity.
    Very possible it’s a joke though….. Good Call……

    in reply to: Auto Dealership Service Managers/Service Advisors #39233
    Zapper
    Participant

    I agree with that, Point taken. I hope that the other car guys/gals reading this forum always know to ask many questions regarding their vehicle repairs, whether it is in a independent shop or a dealership. The more you ask, the more you know,and the better you will feel about making the correct decision about the repair recommended, or needed, on your vehicle. Tomorrow is a new day….. Can’t wait for a day in the garage working on the Camaro, thinking about spring…….. :)

    Oh, and I will be sharing the video from today with all my techs, just as a reminder on how WE do business, compared to other stores put there……. :)

    MMRJR: No hard feelings, it is a good topic…. I just take it too personally sometimes….

    in reply to: Auto Dealership Service Managers/Service Advisors #39229
    Zapper
    Participant

    It is unfortunate that this forum has turned into Dealership bashing. We all know that EVERY industry has some bad apples out there. Not all dealerships operate the way they do in New York and Manhatten. A lot of us strive to provide great customer service. We may not always be perfect, but we gain nothing by being dishonest and unethical.

    STORMEASTON, No worries, we’re good. Everyone has heard some type of horror story from a dealer. That is the first time I have ever heard of “banking minutes” in all the time I have been in the Auto business. There are definitly dishonest dealers/repair shops out there.

    in reply to: Auto Dealership Service Managers/Service Advisors #39221
    Zapper
    Participant

    Since I have spent 20+ years in the Dealership environment,12 of those as a Service Director, I feel as though if I have some valuable input. I currently oversee 3 service depts, one Domestic and 2 foreign car lines. You are correct, there are alot of shady advisors out there, however, they are not all like that. Most advisors, at least those that work at our dealership(we have many franchises) are paid a salary, small commission on sales, and a bonus on customer satisfaction scores and customer retention.Overselling, or dishonesty is not tolerated, or accepted! Paying an advisor on sales is a short term customer investment, paying advisors on CSI, and retention is a long term customer investment. Any “good” dealer knows this and wants long term customer retention, not the “one visit”, hope to make a “home run”. I have worked for the “not so good” dealer before, and made the move to where I am at now due to the way they treat their customers. MMRJR, please dont put all the dealership service advisors into one group. I agree, as a customer you should ask questions, ask to visually see what repairs are needed. You want to have all the info needed to make a good decision on your vehicle repairs. I have trained all my advisors to know the value of the “long term” customer. Building customer relationships comes first. Our customers should think about us first, from oil changes, light bulbs, wipers, to brakes, tires and any repairs they need. That is the long term relationship our stores look for. Yea, I defend my advisors, and my dealership very strongly, but I also strongly feel that my advisors are not what was described in this post. Hopefully I did not frusterate anyone, and you see that there are good dealerships and good advisors out there as well……. Thanks for listening….. Zapper

Viewing 11 replies - 91 through 101 (of 101 total)