Forum Replies Created
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MRWS6 wrote:moparkid25 wrote:Great way to ruin the reputation of another classic muscle car, just like they did with the Charger being a 4-door.
I agree, the Charger in the current 4-door version just doesn’t do the car justice.
Thank God they got it right with the Challenger, the Heritage Edition cars are the best looking cars on the market. Along with the new Mustangs.
Great way to ruin the reputation of another classic muscle car, just like they did with the Charger being a 4-door.
Eclipse_Tuner wrote:Also, here is a pic of the carbon purse with an Impala logo.Hmmm…. I wonder who got that for Christmas :whistle:
Amigo2k wrote:1972 CHEVROLET WAGON, STORED FOR 17 YEARS – $2500 (Middleton,Wi.)
Saw this car sitting at Monarch Motors on 14 a couple weeks ago.
thekcarguy wrote:you are right about no salt on the roads, it really has been quite easy on my daily driver (1996 corsica 3100 V6) 192,000 miles and the rockers are still solid.Better take care of it, its most likely the only one left in existance :whistle:
Zapper wrote:It is unfortunate that this forum has turned into Dealership bashing. We all know that EVERY industry has some bad apples out there. Not all dealerships operate the way they do in New York and Manhatten. A lot of us strive to provide great customer service. We may not always be perfect, but we gain nothing by being dishonest and unethical.STORMEASTON, No worries, we’re good. Everyone has heard some type of horror story from a dealer. That is the first time I have ever heard of “banking minutes” in all the time I have been in the Auto business. There are definitly dishonest dealers/repair shops out there.
No one said every stealership was like this, just most of them :whistle:
I watched the video, and as far as scheduled maintenance goes, it will not be listed in the service manual, its listed in the owners manual. The information is also available from your service tools like Shopkey, Mitchell, Motor, SI for the GM Dealers, or Identifix. These are items that both dealerships and independent repair shops can purchase for technical information.
When it comes to maintenance intervals, I RECOMMEND the services to my customer, not force them into a purchase. In this business, one has to keep in mind that every customer’s budget is different, and allow them to perform maintenance and repairs on their terms. Dealership Service Dept personnel will ‘strong arm’ customers into service and maintenance for there own financial benefit.
Maybe I’m weird because I put my customer’s needs ahead of my own financial gain, I don’t know. But I don’t believe in selling someone a repair they don’t need or cannot afford. I’m also not a finance company and do not finance repairs for customers, thats what a credit card is for. Building a positive relationship with your customers is top priority, that way they know they will be treated right at every visit, will get an honest answer regarding the needed repairs, and that the repairs will be done correctly.
As far as what a dealership/Independent shop charges for an hourly rate, its different everywhere you go. Dealerships tend to stay close to one another in the Madison area, but Indy’s are anywhere from $50 to $110/hr. Just remember you get what you pay for at an Indy, but that’s not the case with the dealership.
Just my two wooden nickles since I spent half my life in the dealership environment.
Technically, I spent 14 years in the dealership environment. 2 years with a former Cadillac/Oldsmobile dealer that no longer exists and 12 years with a local Chevy dealership :whistling:
Marshall, its sad but true. Some dealers operate this way, and its always been my feeling that pushing an upsell isn’t always the right thing to do. Yes, during an oil change the air filter should be inspected. But I’ve seen filters that were barely dirty get replaced, and filters that should’ve been replaced get skipped over by the attending technician. In my current position, if I see a filter I think should be replaced, I will show that filter to the customer and let them make the decision – its there car, and there money. They earned it, so they can spend it the way they want. There is an abundance of dishonest service consultants in the dealership environment because they are paid on commision, plain and simple.
I can also confess that many who are in this position at a dealership have never turned a wrench, nonetheless know what a spark plug is. However, many who transition into a Service Advisor position (I use the term consultant and advisor differently – a consultant is a warm body there to make a dealership money, where an advisor has experience in the industry and knows what he is talking about and can do his job well while maintaining a positive relationship with every customer) have experience in the automotive industry.
A good example is your Madison dealerships. They hire someone who is fast talkin and slow walkin’ to sell that service work. They are commision only, so the paycheck they receive is based on sales. The more they upsell, the more they get paid. There customers are nothing more than a phone number they call to collect payment. I don’t agree with these tactics, and IMO these people should be up front selling cars or digging ditches. I have friends who still work in larger dealerships, and some of the stories they tell about the actions and operations of there service consultants would make Superman cry.
The first dealership I worked in probably operated this way. I didn’t have much to do with the front Service Dept operations, I was a technician apprentice and worked on a team system under a Shop Foreman. I came in, did what I was told, learned a lot, and collected a paycheck. When I left this dealer, I was fresh on experience and spent the next 12 years selling parts wholesale and retail, along with servicing my own Service Dept inside that dealership. I also kept up on all available service training so I could step in the shop if needed. There were days were the work needed to be done, and the service dept was short handed, and I was back on the line for the day. It was a family owned operation, that did business on a hand shake guarantee…. How business should be done. Unfortunately as time moved on, I became older, new hires were put in place and the company took a different direction. It was a direction I didn’t agree with, along with not being able to get along with some of the new employees (big suprise, right? :whistling: ). I may not be the most well liked guy on the planet, but I am honest and empathetic when it comes to my customer and there automotive needs. When I was offered the position of Service Advisor at my current company, I accepted because this was a business I saw grow from day one, and knew the owner was someone I could trust due to his great reputation based on honestly and integrity. It was nice to transition to a company that does business how I like to do business. I don’t force my customer’s into a quick sale, I give them facts with complete diagnosis. Do my customers always like what I tell them? No, but the company motto is “Quality Service by Skilled Technicians.” I strive for satisfaction every day, and do everything humanly possible to make sure my customer’s automotive needs are met. I wish I could say that for all who do my job, but unfortunately some put there own needs first, thus uneccesary upsells.
The dealership used to be a place one could build a relationship with those who repaired there vehicles, nowdays not so much.
Off my soapbox, DDHemi’s girlfriend made lasagna for dinner
Amigo2k wrote:1980 CORVETTE 7,900 ORGINAL MILES – $21000 (MIDDLETON)http://madison.craigslist.org/cto/2771721010.html
$21,000? Must be a typo :whistle:
GTO Man wrote:Yes, there is no snow on the ground. Nice gun, when are you getting your permit?What makes you think I don’t already have one? :whistle:
Bigbluetruck wrote:Zac, you seem very experienced and confident for a young man,hope your business takes off and you are very successfull.Apolagize for any bad feeling between us, it was nothing personel.Hell i just might need your sevices some day.If i am in the market to get a different show car or truck you will be the fisrt person i call.Good luck and maybe we will meet this car show season.John
As I said before, there wasn’t any hard feelings on this side of the fence. I am a very confident person, often told I am harsh but honest. I cannot disagree with that statement as I base not only my personal life on brutal honesty and integrity, but my professional career. Does it come thru in my attitude? Sometimes.
My previous post was not meant to start a knowledge war, it was simply to state that their is more than one option when it comes to appraisal services in Southwest/Central WI.
If anyone has any questions or concerns on my credentials, experience, or knowledge, feel free to send a PM or an email via my website. I’m happy to answer any questions, and references are available upon request
http://www.youtube.com/watch?v=dS7-jcsB_WQ
Happy Festivus.
When I hear rap at a car show, I pop in my Whitesnake cassette, Check the tightroll on my acid washed jeans, tuck in my Vaurnet t-shirt, and let the wind blow thru my mullet.
http://www.youtube.com/watch?v=i3MXiTeH_Pg
Tawny Kitaen can sit my hood anytime :blush:
IIRC, wasn’t there a car show a couple of years ago at the nudist colony over by Cambridge? I know I didn’t go because I didn’t any other guys to get jealous…. :whistle:
Showing porn at a car show is tasteless. Showing porn on my bigscreen while hosting a batchelor party is priceless!! I hate when some ricer (present company excluded) has to have his stereo blasting some gangsta shit where every other word is the F word, or a term thats disrespectful to women. I’m pretty open minded when it comes to lyrics, but rappin about a drive by or beating a ho doesn’t make you cool.
